Delegate Terms And Conditions

Conditions of Contract: – In these Conditions of contract the following definitions apply:

  • “Company” refers to Green World Safety and Security Consultancies Ltd.
  • “Client” the organization or individual entering in to contract with the company via the acceptance of these terms and conditions
  • “Event” a course, conference or summit delivered or organized by the company
  • “Contract” the legal contract between the Company and the Client for the purchase and supply of a service in accordance with the terms within the conditions of contract.
  • “Booking” the confirmation by a client of their purchase request and acceptance of our conditions of contract.
  • “Speaker” refers to the individual invited to teach, facilitate, chair, deliver a presentation or participate on a discussion panel

Delegate Terms and Conditions

1. Making a Booking

1.1 Bookings for an event can be made via email, telephone, online and by post.

1.2 The booking is deemed to be accepted when the Company issues written acceptance of the Booking at which point the Contract shall come into existence (Date of Commencement). A confirmation will be sent to the client within 24 hours of making a booking.

1.2 Where a Client makes a booking for one or more employees, then the Company’s contract is with the Client making the booking and not the individual delegate(s).

1.4 All delegates must observe and comply with these terms and conditions set out under the conditions of contract. A breech from any delegate will be treated as a breach by the client.

1.5 The conditions set out in this contract apply to the exclusion of any other terms that the client seeks to impose or which are implied by custom, trade or existing practice.

1.6 Registration information will be sent to registered delegates by email. Any delegate not receiving the registration information should contact us by email. Upon payment confirmation by the finance team, delegates will receive their registration confirmation along with payment receipts

2.

2.1 Your enrollment with Company becomes effective only upon Company issuing you an official enrollment receipt and upon Company receiving the enrollment fees, and, if applicable, any other specified fees in full.

2.2 By enrolling in a qualification, you agree to adhere to the regulations outlined in the qualification rules and regulations policy or guidelines established by Company/Board.

2.3 Enrollment will be confirmed only when the transfer is completed to Company by the Board, after payment of any applicable transfer fees.

2.4 Company will not be held responsible for any outstanding fees or fines related to the previous institute or Board, and the Client must take responsibility for settling them. This ensures that all Clients meet the required standards and are fully prepared for the examination

2.5 Clients who have not completed their designated batches and Formative Assessments (Minimum 80%) are not eligible to be registered for examinations under any circumstances. Clients can confirm their intent to register for the exam while the batches are ongoing, but the exam must be taken only after the completion of all batches. The incomplete Formative Assessment details of Clients found during the closing Interview will be reported to the Board.

2.6 It is the responsibility of Client to verify that the entries made in the enrollment form is accurate and inaccuracies made by you in the enrollment form are not the responsibility of Company. A photo ID proof must be submitted along with the enrollment form at the time of enrollment with Company.

2.7 Cancellation of registration for any course can only be done before official registration with the Board, before the start of the class, or before receiving any study materials. If these criteria are met, a 100% refund of the amount paid will be issued. Any applicable VAT or other taxes will be refunded only after approval by the regulatory/competent body of the respective country and refunded back to Company.

2.8 Under circumstances not explicitly mentioned below or upon a thorough review of the student enrollment process, if Company competent authorities find the client eligible for a refund, the following charges may be deducted from the amount paid:

  • LMS access charge (if issued to the client)
  • Course material charges
  • ID issued to the candidate
  • Any applicable taxes paid to the relevant government authorities by Company
  • Any admin charges
  • Any scholarship amount granted by Company or any other external parties
  • Charges levied by any bank that the learner has chosen to make the payment
  • Exchange rates that have been incurred during the payment
  • Any fees/service charges paid to any accreditation bodies/exam bodies
  • Any charges applicable for the classes that the Client may have attended
  • Any other miscellaneous/service charges that may have been identified during the contract termination.

Refunds for payments made through external payment channels (Tabby/bank EMI options) are subject to their respective refund policies. Such refunds will only be issued after obtaining approval from the corresponding bank/external channels. Under no circumstances will a refund be paid/transferred to any third party other than the registered Client.

All refunds will be processed through banks and their respective channels, if any.

2.9 For any cancellations after registration with the Board, the start of the class, or the receipt of study materials, the following fees and charges will be deducted: registration fees, administration fees, course material fees, tutor charges, LMS subscription charges, VAT, other taxes, and any other applicable charges. The Accounts/Finance Department will provide detailed explanations of any additional charges, and their decisions on such matters will be considered final and not subject to further questioning.

2.10 Transfer of fees from one course to another or to a different date will be considered on a case-by-case basis, dependent on the date and seat availability in the course. Registration fees with the accreditation body are not transferable to alternative examinations, alternative courses, later examination sittings, or between candidates.

2.11 Any applicable registration fees/training fees/ taxes as applicable (if any) for the new dates/course must be paid by you.

2.12 Company reserves the right to cancel a course due to unavoidable situations or unforeseen circumstances; however, Company will reschedule the course and inform all clients well in advance, as far as reasonably practicable. During this process, no refunds are eligible under any circumstances.

3. Alterations to Programmed, Cancellation or Postponement of Event

3.1 The company reserves the right to make alterations to the event programme, platform, and timings. Should unforeseen circumstances arise, the company reserves the right to reschedule the event or make necessary adjustments to the virtual training format. Full details of our virtual training environment can be found on our website or requested via email at info@greenwgroup.co.uk.

3.2 In the unlikely event that the company cancels an event and does not reschedule, a full refund of any pre-paid booking fees will be issued. Liability is strictly limited to the amount of the booking fee paid. The company shall not be liable for any additional costs incurred by delegates.

3.3 Please note that refunds will not be offered for cancellations due to circumstances beyond our control (force majeure). In such cases, alternate dates for the virtual event will be provided. The company shall not be liable for any indirect costs or expenses incurred by the delegate.

3.4 If the event is postponed or rescheduled as a virtual training session, the booking between the delegate and the company shall remain valid and will be subject to the terms set out in Section One, Clause 4 regarding Delegate Cancellations, Transfers, Substitutions, and Non-Attendance.

3.5 If it becomes necessary to change the date of the virtual event for any reason, the company shall not be liable for any resulting expenses, losses, or damages incurred by the delegate.

3.6 Speaker views expressed during the virtual event are their own. The company accepts no liability for opinions, advice, or materials shared by speakers during the event or in any related resources provided to delegates.

4. Photography, Recording, and Social Media

4.1 For promotional purposes, screenshots, short recordings may be taken during virtual training sessions. Additionally, feedback videos from clients may be shared on our official social media channels.

4.2 Upon course completion, clients with social media accounts may be tagged in course completion posts shared through our official platforms.

4.3 During certificate collection (either physical or digital), photographs or promotional materials may be used for social media purposes.

4.4 Clients who do not wish to be recorded, featured, or tagged on social media must inform the company in advance and in writing via email.

5. Data Protection and Personal data

Company will hold personal information about you and will use the information as follows:

  • To process your applications to Company and administer your enrolment and registration for relevant Accreditation Body Assessments.
  • To respond to requests from employers, recruitment agencies, other Higher Education Institutions, and similar bodies to verify the information provided by you. This may include providing verification of qualifications (Accredited by Accreditation Body) in connection with applications for employment.
  • To respond to queries raised by you or the Board
  • To address any disciplinary matters in respect to you
  • To respond to data requests from regulatory bodies
  • To recover any monies owed by you to Company
  • To administer Company’s policies
  • To notify you of your course results
  • To conduct research aimed at enhancing and planning Company’s accredited qualifications, teaching methodologies, and customer service, among other aspects.
  • As a Client member in any WhatsApp group, it is strictly prohibited to disclose the contact details of fellow Clients to external agencies, contact them directly, utilize their information for personal purposes, share any data between members, or reproduce such information in physical or hard copy formats.
  • Any such actions are strictly prohibited unless explicit written authorization is granted by the CEO of the organization. Any such instance if found will be reported for appropriate actions to the relevant Board/ regulatory bodies enforcement agencies of the respective country where he/she enrolled.
  • All study materials (hard/copy copy) are the sole property of Company and should not be shared with any other learners under any circumstances through any medium, unless and until approved by the Academic Director of the Company, not less than a designation manager category.
  • Any financial losses incurred due to this will be calculated by the competent authority, and you will be held responsible for compensation. Additionally, your data will be shared with the authorities as required by them.

6. Refunds Under Malpractice Policy

Company has strict policies in place to prevent and address academic malpractice and also has a NO-refund policy under any circumstances. Company is committed to fair assessment, supporting access and equality of opportunity for all Clients while safeguarding the integrity of health and Safety qualifications. Company therefore takes allegations of malpractice on the part of Clients seriously and reports to Board.

6.1 Company has strict policies in place to prevent and address academic malpractice, and also has a no-refund policy under any certain circumstances of malpractice.

6.2 Board defines academic malpractice to include actions such as plagiarism, cheating, fabrication, collusion, and other forms of dishonesty.

6.3 Penalties for malpractice may range from receiving a failing grade on the assignment upto a permanent ban on appearing exams which will be decided by the Board.

6.4 Company have a clear no-refund policy once malpractice is detected by an accredited or competent body under any circumstances. This policy is communicated to Clients during the enrollment process/ during training and is also available throughout their learning journey in the LMS portal which he/she provided with access.

6.5 Reasons for a no-refund policy may include the costs associated with providing educational services, the commitment of resources based on enrollment, tutoring cost, taxes etc.

6.6 Any instance of academic malpractice will be reported to relevant Board and regulatory agencies by the Company.

6.7 Alongside academic penalties for malpractice, there can be long-term consequences for Clients found guilty of academic misconduct which is decided by the Board.

7.Company Liability

Company expressly excludes liability for:

7.1 Any loss or damage to your property unless caused by the negligence of Company or its employees.

7.2 Any loss of profit, earnings, opportunities, or living expenses, as well as any indirect loss suffered by you due to any act of omission or negligence by Company, its employees, or agents, will not be the responsibility of Company.

7.3 Nothing in these conditions shall operate to exclude for fraud or for death or personal injury due to its negligence.

7.4 Neither you nor Company shall have any liability to each other for any failure or delay in the performance of obligations

7.5 Company has no liability to you should its website be unavailable to access at any time or fails to perform within usual parameters or at all. Company does not guarantee that its website is free from viruses and will be uninterrupted or error- free.

7.6 Company will not be held liable for any fraudulent agency partnerships entered into by the learner. It is the Client’s responsibility to verify the authenticity of the individuals they engage with. Always refer to the Company website for accurate information.

8. Termination

Company may terminate your enrolment or registration at any time through written notice if:

8.1 You breach these Conditions, or any terms and conditions contained in any letter confirming your enrolment or any documents or policies issued by Company/Board at any time.

8.2 You fail to pay any fees due to Company/Board.

8.3 It is discovered that you have provided Company, through agents or otherwise, with any false or misleading information.

8.4 You do not meet all the administrative or academic requirements specified in the guides issued by Company/Board.

8.5 You are involved in any malpractice pursuant to the Malpractice Policy.

9. Verbal or Physical Abuse

9.1 Company will not tolerate verbal or physical abuse of its employees, other Clients or agents. Verbal abuse through educational online platforms, especially when it involves the disclosure of personal details of a Client or intention to share, is a serious concern.

9.2 This type of behaviour is not only unethical but can also have significant negative consequences for the individual targeted. Any incident of such abuse may result in:

a) Restriction of communication with you to specified means, e.g., via letter or email only, or

b) In cases where Company, at its sole discretion, considers the abuse to be serious or in repeated instances of physical or verbal abuse, termination of enrolment with no refund and/or registration with Company, and/or exclusion from future enrolment or registration with Company.

enforcement agencies), please be advised that your details will be shared with the legal authorities if a legal case is filed by the affected Client.

9.3 The unauthorized replication of content or videos from the Company website, e-learning portal, or any social media platforms, including the duplication of company logos and the use of company names by fellow Clients on social media, is strictly prohibited.

9.4 Any such action will result in appropriate measures being taken based on the jurisdiction where the Clients are registered.

It is emphasized that Clients engaging in such activities may be held responsible for any losses incurred by the company as a consequence. Detailed information pertaining to these violations will be conveyed to competent bodies and Board.

10. Insurance

10.1 It is the responsibility of the delegate to arrange appropriate insurance cover in connection with their attendance at the conference/course/event. The Company cannot be held liable for any loss, liability or damage to personal property.

11. Force Majeure

11.1 The Company is relieved of all its obligations if any act is outside the company’s control and impact the company’s ability to deliver the event including acts of god, danger of war, fire or severe disturbances affecting the organisation, venue or its suppliers.

12. Revisions

The Company reserves the right to revise these Conditions at any point.